Commuter Rail Customer Service

Welcome to the Commuter Rail Customer Service Center, a collaborative effort of the MBTA and the Massachusetts Bay Commuter Rail Company (MBCR) created to provide our customers with the most accurate and up to date information regarding Commuter Rail service, as well as provide the opportunity to Submit a Concern.

	Frequently Asked Questions Browse our Frequently Asked Questions page for a wide variety of answers to our most frequently asked questions.						Rail Mail Click on the RailMail icon to receive early notification of schedule changes, newsletters about the commuter rail service, planned track outages, planned service disruptions or explanations of disruptions to your line of route.
	Downloads Browse our library of downloads and files for maps, train schedules and customer service track work updates.						Bill of Rights If your train is delayed for 30 minutes or more, the MBTA will refund the cost of your ride on the commuter rail. Your application must be submitted within 10 days of the date of the delay. Please apply at the following link on their website http://www.mbta.com/customer_support/on_time_service_guarantee/