Welcome to the Commuter Rail Customer Service Center, a collaborative effort of the MBTA and the Massachusetts Bay Commuter Rail Company (MBCR) created to provide our customers with the most accurate and up to date information regarding Commuter Rail service, as well as provide the opportunity to Submit a Concern.
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Frequently Asked Questions
Browse our Frequently Asked Questions
page for a wide variety of answers to our
most frequently asked questions. |
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Rail Mail
Click on the RailMail icon to receive early notification of schedule changes, newsletters, planned track outages, planned service disruptions or explanations of disruptions to your line of route. |
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Downloads
Browse our library of downloads for system maps, train schedules and service updates. |
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Bill of Rights
If your train is delayed for 30 minutes or more, the MBTA will refund the cost of your ride on the commuter rail. Your application must be submitted within 10 days of the date of the delay.
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